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Applied Server Based Computing Managed Services
Managed services solutions range from basic performance and
availability monitoring to full-service application and infrastructure
management, problem diagnosis and resolution. All Managed Services leverage
Applied Server Based Computing’s delivery platform and come with end-to-end
tracking and reporting via a secure Web-based interface.
Management and Problem
Resolution
Proactively
resolve problems in the application, database, network and systems
infrastructure by providing 7/24 monitoring, problem identification,
diagnostics, reporting and resolution for maximum application and
infrastructure availability. Applied Server Based Computing can cover the
application layer (such as SAP, Oracle Financials and Microsoft Exchange) and
the supporting IT infrastructure. Call us for a list of supported
technologies. 425-657-0387.
Optional Monitoring
Applied
Server Based Computing delivers proactive 5/8 or 7/24 monitoring,
notification, Web-based reporting and automated problem resolution for
applications, Web sites and the underlying infrastructure components.
Web-Enabled Service Desk
Applied Server Based
Computing contains a subscription-based, Web-enabled
enterprise service desk solution, powered by Perl Desk, Available 7/24 from anywhere;
Perl Desk provides service desk personnel and end-users with an easy-to-use,
browser-based interface for incident, problem and change request management.
Integration with Applied Server Based Computing’s Perl Desk help desk
services provides enterprises with a robust IT support solution.
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"We
were impressed with Applied Server Based Computing’s ability to provide a
single integrated and consolidated view of a company's infrastructure as
well as its self-service capabilities for change management."
KR, Datacenter Manager
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Reporting
Secure Web-based portal that
provides views into the availability and performance of the business
application infrastructure as well as detailed application/device specific
breakdowns. Access to Applied Server Based Computing's Portal is provided to
all monitoring and management customers.
Applied Server Based Computing provides:
- Integrated, consolidated
view of infrastructure.
- Self-service for change
management.
- SLA delivery, verification
and management capabilities.
- Web-based anytime, anywhere,
visibility into entire IT environment.
- Integration with other data
sources and applications for consolidated visibility and reporting.
Enterprise Help Desk
Applied Server Based
Computing’s Enterprise Help Desk services provide a complete and powerful IT
management solution, supporting end-users, business services, and support
partners. Utilizing the complete solution, help desk/call center, monitoring,
problem resolution and reporting, provides enterprises with unparalleled
visibility into the status of their infrastructure. This results in higher
first call resolution, proactive problem resolution, improved customer
satisfaction and lower infrastructure support costs.
Benefits:
- Day-to-day Support Center
management
- Implementation and
monitoring of support processes
- Meet defined customer
satisfaction goals
- Management of interface to
both users and escalation partners
- Service level management
- Project status and
performance reporting
- Service level metrics
- Monthly or Quarterly status
reviews
- Coordination of
tools/technology implementation
- Staff management (sizing and
training)
- Case coordination and follow
up with escalation partners
- User communications and
follow-up
- User satisfaction process
management and reporting
- Root/cause analysis and
reporting
- Call avoidance
recommendations
Want to learn more?
Contact us for additional
information. 425-657-0387
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